Welcome to Life Is Worth It Support. We hope the App helps you keep and revisit moments that are yours.
Contact Support
Email lifeisworthit@126.com.
Please do not email passwords, full Apple Account details, sign-in credentials, or the full text of private memories.
To help us assist you more quickly, include what happened and when, your device model, iOS version and App version, the language used in the App, and steps to reproduce the issue with privacy-safe screenshots if useful.
Frequently Asked Questions
How do I save a life moment?
In Discover, keep a moment as a wish or mark it as experienced. You can also browse the catalog and add a moment to your collection.
Where is my collection saved?
Records are stored on the current device first. After Sign in with Apple, your collection, dates, text notes, card-presentation preference, and discovery preference are synchronized to the cloud for restoration on your other devices.
How do I restore my collection on a new device?
Complete Sign in with Apple using the same Apple account on the new device. Once synchronization finishes, your cloud collection will be restored. Check that the device is online.
How do I restore a purchase?
Open Settings and choose Restore Purchases. Full Collection entitlement is managed by the current App Store account and is not tied to a Life Is Worth It sign-in account.
Why can’t I see the Full Collection?
Check your network connection and whether the current App Store account completed a purchase or redemption. If it still cannot be restored, email lifeisworthit@126.com with your App version and a screenshot of the issue.
How do I sign out?
Choose Settings > Account Actions > Sign Out on This Device. The App first tries to finish pending synchronization. If synchronization cannot finish, the App lets you continue or keep the data and try again later.
How do I delete my account and personal data?
Choose Settings > Account Actions > Delete Account and complete the requested fresh Apple authentication. Successful deletion clears the cloud account, synchronized records, and related local data on the current device. It does not revoke Full Collection entitlement held by your App Store account.
If you cannot access the App or deletion fails, email lifeisworthit@126.com and state that you want to delete your account. We will request reasonable identity verification.
Is shared content uploaded to your server?
No. Share images are generated locally and are not retained or uploaded by the App. A sharing channel you choose handles the content under its own rules.
Privacy and Feedback
Read the Privacy Policy for data practices and deletion details. For sign-in, synchronization, catalog-download, or purchase-recovery issues, first check your network connection and that the App is current. Product feedback is welcome at lifeisworthit@126.com.